top of page

LS Scientific's Quality Policy

​

Commitment to Quality


LS Scientific is committed to providing the highest quality products and services to our clients. We strive to exceed client expectations by delivering innovative solutions that meet the rigorous demands of the scientific research and development community.


Quality Principles

​​

  • Customer Focus: We prioritise understanding and meeting our clients' needs and expectations.

  • Leadership: Our leadership team is committed to promoting a culture of quality throughout the organisation.

  • Employee Engagement: We invest in our employees' professional development and empower them to contribute to quality initiatives.

  • Process Approach: We implement effective processes to ensure consistent quality throughout our operations.

  • Continual Improvement: We continuously seek to improve our products, services, and processes through innovation and continuous learning.

  • Relationship Management: We foster strong relationships with our suppliers and clients to ensure mutual satisfaction.

  • Evidence-Based Decision-Making: We rely on data and evidence to make informed decisions and drive quality improvements.


Quality Objectives

​

  • Client Satisfaction: Achieve a client satisfaction rating of 98%.

  • On-Time Delivery: Maintain an on-time delivery rate of 95%.

  • Defect Rate: Reduce the defect rate of our products to 0.1%

  • Employee Satisfaction: Achieve an employee satisfaction rating of 100%.

  • Compliance: Ensure compliance with all relevant quality standards, regulations, and certifications.

​

Quality Management System


We have implemented a robust quality management system (QMS) that aligns with ISO 9001 standards.

Our QMS includes:

  • Quality Planning: Defining quality objectives and planning activities to achieve them.

  • Quality Assurance: Implementing processes to ensure that products and services meet specified requirements.

  • Quality Control: Conducting inspections and tests to verify product quality.

  • Continuous Improvement: Regularly reviewing and improving our processes and systems.

​

Employee Involvement


We encourage all employees to participate in quality initiatives and contribute to our continuous improvement efforts. We provide training and support to empower our employees to identify and address quality issues.


By adhering to this quality policy, LS Scientific is committed to delivering exceptional products and services that exceed client expectations and contribute to our long-term success.

​

Last updated: October 10, 2024

bottom of page